Cancellation Policy
Booking & Payment Terms
- A deposit is required to confirm your booking.
- Full payment must be completed 30 days prior to travel (unless otherwise agreed).
- Last-minute bookings may require full payment upfront.
Cancellation by Customer
- More than 30 days before travel → Full refund minus admin fee
- 15–30 days before travel → 50% cancellation fee
- 7–14 days before travel → 75% cancellation fee
- Less than 7 days / No-show → 100% cancellation fee
Cancellation by OZ CEYLON
- If we cancel due to unforeseen circumstances (natural disasters, safety concerns, etc.), you will receive:
- Full refund OR
- Option to reschedule your trip
Changes & Amendments
- Date changes are subject to availability
- Additional costs may apply depending on suppliers (hotels, transport, etc.)
Travel Insurance
- Strongly recommended for all travellers
- Should cover:
- Trip cancellations
- Medical emergencies
- Lost/damaged belongings
ADDRESS
9 Holst Street, Armstrong Creek, Geelong VIC 3217
info@ozceylon.com.au
CALL US
0423066642
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